The Hair Agency stands firmly behind all of its salon services. However, due to the artistic nature of what we do, we cannot offer refunds on services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for 1 week from the date of service based on the originally discussed and agreed upon inspiration.
All sales on products are final. No returns or exchanges.
We understand that life happens and you may not be able to make it to your service. We ask that you please reschedule or cancel at least 2 days before your appointment. Any cancellation after this period or no show will be charged a cancellation fee. This percentage varies depending on the service and is the cost for the time you had reserved with us for your appointment. This fee will not apply to your next appointment.
Please arrive to your appointment promptly at the scheduled time. There is a 15 minute grace period until the stylist reserves the right to cancel or reschedule the appointment. If your appointment does get cancelled the cancellation fee will apply.
The store has a parking lot with limited spaces available. Additionally, street parking with pay-by-phone options is also provided.
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